Reset Multi-Factor Authentication (MFA) Guide : Customer Support

Reset Multi-Factor Authentication (MFA) Guide Print

Created by: Ibrahim Sallam

Modified on: Thu, 15 May, 2025 at 9:48 AM

RESET MULTI FACTOR AUTHENTICATION FOR A SPECIFIC USER

Please follow the step-by-step guide below.

1. Click on the menu icon

2. Select Account Settings

3. Navigate to Teams and click Manage Users

4. Click on the three-dot icon and choose Reset MFA from the dropdown menu, as illustrated in the screenshot

You can reset the authentication, after which the user can choose the OTP Token and use the Google Authenticator app. Then, the user can change the number after logging in, and the authentication reset can be done again to the correct number.

For further support, Please Reach out to support@deewan.sa.

Ibrahim is the author of this solution article.

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Reset Multi-Factor Authentication (MFA) Guide Print

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