Steps to Capture Network Logs if an Error Occurs. : Customer Support

Steps to Capture Network Logs if an Error Occurs. Print

Created by: Ibrahim Sallam

Modified on: Sun, 13 Jul, 2025 at 11:34 AM

In Google Chrome:

Open a new tab or window in Chrome, then right-click anywhere on the page and select Inspect (or press F12 on your keyboard).
Click on the Network tab.
Make sure the Preserve log option is checked (see Figure 2).
Go to the web page where you’re experiencing the issue.
Perform the necessary steps to reproduce the error or unexpected behavior.
In the network console, click the Down Arrow icon to Export HAR (see Figure 3).
Choose the location to save the file and give it a name. The file type will be .HAR (see Figure 4).
Click Save.

Figure 2:

Screenshot showing where to enable “Preserve log”.

Figure 3:

Screenshot showing where to Download the HAR file.

Ibrahim is the author of this solution article.

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Steps to Capture Network Logs if an Error Occurs. Print